Refund policy

 

Refund and Warranty Policy:

At Uncle Dan's USA, we strive to provide our customers with high-quality products and excellent service. However, we understand that sometimes situations arise where a return may be necessary. To ensure a smooth process for our valued customers, we have outlined our refund policy below:

  1. Returns Due to Damages Upon Delivery: Purchaser shall inspect the product immediately upon delivery. Any damages/shortages must be noted on the Bill of Lading at the time of delivery, and BEFORE driver leaves. Please count and inspect all products before signing the BOL. Claims for Damages/shortages in transit MUST be made by the purchaser to the freight carrier.

Return Process:

  • To initiate a return, please contact our customer service team at tina@uncledansusa.com
  • Our customer service team will guide you through the return process and provide you with any necessary instructions and documentation.
  • We will inspect it to verify eligibility for a refund.
  • If the return is approved, we will process a refund to your original method of payment.

Warranty:

  1. Uncle Dan's USA guarantees our products to be free of defects in materials and workmanship that hinder the functionality of the product for one year from the date of purchase. Keep your receipt for warranty validation and in that year, we will replace or repair any defects in materials or workmanship.

Exclusions:

  1. If you abuse, modify, or customize anything, the warranty is voided. You can still call Uncle Dan's and we can find a remedy to get your product working again.

Please note that our refund policy is subject to change without prior notice. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing Uncle Dan's USA. We appreciate your business and look forward to serving you again in the future.

Sincerely,

Anthony Vargas

Customer Service Manager at Uncle Dan's USA